SHIPPING U.S. Shipping: Most orders are shipped within 1-2 business days. On orders that may take longer, I will keep you, the customer, informed. I always offer free shipping on all orders; to keep my shipping costs low, I use USPS First Class Mail as much as possible. However, I do search other shipping methods and make my decision upon that. Whichever shipping method I use, I make sure to have a tracking number so both my customer and I can check the order's progress. Orders ship out from WA zip code 98311.
RETURNS and REFUNDS, Problems with an Order. If you have received a damaged item, your package is missing an item, or you’ve received an incorrect item, please contact me within 14 days of receipt of your order. You may expect to receive either a replacement or a refund for the incorrect/damaged item.
PRODUCT RETURNS I accept returns provided the items are returned to me in the same condition that you received it. To begin your return, please contact me within 14 days of receipt of your order. You will be responsible for the return shipping. Shipping costs are non-refundable. Your product refund will be processed for the product price only, since I provide free shipping to customers in the U.S.A. Customers outside of the Continental U.S. : you will be refunded the price of the product purchased only as shipping costs are non-refundable.
All returns must be completed within 30 days of your purchase. If more than 30 days has passed, unfortunately I cannot offer you an exchange or refund.
Non-returnable items are as follows: Sale items, custom orders, including playing card holders made with fabric sent to me from the customer.
Once your return is received and inspected, I will send you an email notification along with the status of your refund. Once approved, your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment.